Last updated: 5th October 2026
This Privacy Policy explains how Penny’s From Heaven collects, uses, stores and protects personal information when you use our website, make an enquiry, book a dog grooming appointment or otherwise contact us. Please read this policy carefully. By using our website or services, you acknowledge that your personal information will be handled as described below.
1. Who We Are
Penny’s From Heaven provides dog grooming services, including grooming appointments, bathing, styling, nail trimming and related pet care services. For the purposes of UK data protection law, we are the data controller for the personal information we collect and use.
Contact details: Penny’s From Heaven, 11 Cambridge Road, Newton, Cambridge, CB22 7PL, Email address: pennysfromheaven.co.uk, Telephone number: 07788 203265.
2. Information We Collect
We may collect and process the following types of information:
· Your name and contact details, such as email address, telephone number and postal address.
· Appointment and booking information, including preferred dates, services requested and grooming history.
· Information about your dog, such as name, breed, age, size, temperament, coat condition, allergies, behavioural notes and relevant health or medical information needed to provide safe grooming services.
· Payment and transaction information, where applicable.
· Messages, enquiries, feedback, reviews or complaints you send to us.
· Website usage information, such as IP address, browser type, device information and cookie data, where our website uses analytics or similar technologies.
3. How We Use Your Information
We use personal information to:
· Respond to enquiries and manage bookings.
· Provide dog grooming and related services safely and effectively.
· Contact you about appointments, changes, reminders or follow-up care.
· Process payments and keep business records.
· Manage customer relationships and improve our services.
· Send marketing communications, special offers or updates where you have consented or where permitted by law.
· Maintain the security and functionality of our website.
· Comply with legal, regulatory, tax and accounting obligations.
4. Lawful Bases for Processing
We only use personal information where we have a lawful basis to do so. This may include:
· Contract: where processing is necessary to provide grooming services or manage a booking.
· Legitimate interests: where necessary to run and improve our business, communicate with customers and protect our services, provided your rights do not override those interests.
· Legal obligation: where we need to comply with applicable laws, tax rules or regulatory requirements.
· Consent: where you have agreed to receive marketing communications or where consent is otherwise required.
5. Information About Your Dog
We may ask for information about your dog’s health, behaviour or grooming needs so that we can provide a safe and appropriate service. This information is used only for pet care and service delivery purposes and is stored securely with your customer record.
6. Sharing Your Information
We do not sell your personal information. We may share information with trusted third parties where necessary, such as booking system providers, payment processors, website hosting providers, IT support providers, professional advisers, insurers or public authorities where required by law. We only share the information needed for the relevant purpose.
7. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes described in this policy. Appointment and customer records are usually kept for [insert retention period], unless a longer period is required for legal, accounting, insurance or dispute resolution purposes. Marketing preferences are kept until you unsubscribe or withdraw consent.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to make the website work, improve performance, understand how visitors use the website and support marketing activities. Where required, we will ask for your consent before placing non-essential cookies. You can usually manage cookies through your browser settings or any cookie consent tool provided on our website.
9. Marketing Communications
We may send you updates, offers or promotions about our grooming services if you have consented to receive them or where we are otherwise permitted by law. You can opt out of marketing communications at any time by using the unsubscribe option in our messages or by contacting us directly.
10. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Your Data Protection Rights
Under UK data protection law, you may have the right to access, correct, delete, restrict or object to the use of your personal information. You may also have the right to withdraw consent where we rely on consent, and to request a copy of your information in a portable format. To exercise your rights, please contact us using the details in this policy.
12. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the UK Information Commissioner’s Office, the UK regulator for data protection matters.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website with the updated date shown at the top of the policy.